TERMS
OUR NORMAL CREDIT ARRANGEMENT IS NET30 AFTER APPROVAL OF YOUR CREDIT REFERENCES. WE ACCEPT VISA, MASTERCARD AND AMERICAN EXPRESS. NEW CUSTOMERS MUST ACCEPT THEIR FIRST ORDER COD OR PREPAID (VISA, MC, AMEX OR CHECK IN ADVANCE). $50.00 USD MINIMUM ORDER.

SHIPPING
NORMAL SHIPMENTS TO U.S. GOVERNMENT ENTITIES WILL BE F.O.B. DESTINATION WITHIN THE 48 CONTIGUOUS STATES. SHIPMENTS TO ALL OTHER CUSTOMERS ARE F.O.B. OUR DOCK IN GRAND PRAIRIE, TX UNLESS QUOTED OTHERWISE. NORMAL SHIPMENT METHOD IS UPS GROUND.

RETURNED GOODS
BEFORE RETURNING MATERIAL, AUTHORIZATION TO RETURN MATERIAL MUST BE OBTAINED FROM INNOVATIVE TOOLING SERVICES. ALL RETURNED GOODS ARE SUBJECT TO INSPECTION AND MUST BE IN ORIGINAL CONTAINER AND BE IN NEW RESALABLE CONDITION. NORMALLY THERE WILL BE A 25% RESTOCKING CHARGE INVOLVED. SPECIAL ORDERED GOODS CANNOT BE RETURNED.

RESPONSIBILITY
CLAIMS, SHORTAGES, DAMAGED OR DEFECTIVE GOODS SHOULD BE REPORTED TO US AT ONCE UPON RECEIPT OF SHIPMENT. CLAIMS FOR SHORTAGE OR DAMAGED MATERIAL CAUSED BY COMMON CARRIER MUST BE NOTED AT ONCE AND CLAIM FILED AGAINST CARRIER RESPONSIBLE. THE VALUE OF DEFECTIVE MATERIAL IS THE LIMIT OF LIABILITY. WE ENDORSE THE GUARANTIES OF THE MANUFACTURERS; HOWEVER, WE CANNOT BE RESPONSIBLE FOR THEIR MATERIAL NOT COVERED BY THE GUARANTY.

LITERATURE
AVAILABLE ON REQUEST ARE THE FOLLOWING:

A] INNOVATIVE TOOLING CD CATALOG

B] MSDS SHEETS FOR APPLICABLE PRODUCT

C] ITS CERTIFICATE OF CONFORMANCE AT NO CHARGE (IF REQUESTED AT TIME ORDER IS PLACED). MANUFACTURER C OF C'S ARE $25.00 PER ORDER. ALCOA FASTENER INSTALLATION TOOLING C OF C'S ARE $30.00 PER LINE ITEM.

D] CERTAIN MANUFACTURERS CHARGE A FEE FOR THEIR CERTIFICATE OF CONFORMANCE’ AND IT MUST BE REQUESTED AT TIME OF QUOTE